How Dowdy Prioritizes Premier Customer Service
At Dowdy, customer service isn’t just a department — it’s the backbone of everything we do.
Whether it’s answering the phone, scheduling a service call, or following up after a job is complete, our goal is the same: to ensure every customer feels heard, respected, and well taken care of. Exceptional service is a standard we hold ourselves to every day, from the office to the job site.
As Jennifer Harvell, our Service Department Manager, puts it:
“Customer service is all about being dependable and communicative. At Dowdy, we make it a priority to follow through, stay accessible, and ensure every customer feels heard and valued.”
Jennifer is often one of the first people customers interact with, and her role is vital in shaping the experience from the start. She handles scheduling, provides job updates, and works closely with the entire team to keep things running smoothly.
“Clear, respectful, and proactive communication is key to earning and keeping our customers’ trust,” she adds. That approach is something she’s refined even further through ongoing Dale Carnegie training, which emphasizes leadership and relationship-building.
This commitment to communication and reliability isn’t limited to the office. Our field teams take the same care on-site, showing up on time, treating homes with respect, and clearly explaining what to expect during a repair or installation. Every technician understands that customer service doesn’t stop when the tools come out — it’s part of every interaction, big or small.
We’re proud that our customers notice the difference. A quick look at our Google Reviews shows consistent praise for our professionalism, responsiveness, and care. That kind of feedback matters deeply to us — not only as a sign we’re doing things right, but as motivation to keep improving.
At Dowdy, we believe that premier customer service is built on trust — and trust is built one conversation, one visit, and one satisfied customer at a time.
If you’re looking for a plumbing team that puts your needs first, we’d love the chance to earn your trust. Contact us today and experience the Dowdy difference for yourself.